Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns

You have 7 days from the date you received your item to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Lily's Nose & Toes Balm is non-returnable due to sanitary conditions.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 12 business days.

Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at jillyandlilycreations@gmail.com to discuss options.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service.

6. Contact Us

If you have any questions about our return policy, please contact us at: jillyandlilycreations@gmail.com